This privacy policy sets out how Plantation Shutters Limited uses and protects any personal information given by you and/or collected via an online form and/or an email address when you use this website. We are committed to ensuring that your privacy is protected and we are fully compliant with the new General Data Protection Regulation (GDPR) guidelines. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This website is run by Plantation Shutters Limited. It means that all enquiries generated via this website will be dealt by Plantation Shutters Ltd. With that in mind, once you submit your information, you will be under Plantation Shutters Limited policy which is just as secure as this one. You can find out more about Plantation Shutters Ltd privacy policy by visiting their page through the following link – https://www.plantation-shutters.co.uk/privacy-policy.
We will not sell or share your private information with third parties unless we are required by law to do so. We may use your information to send you promotional information about our products and services which we think you may find interesting. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2020.
WHAT WE COLLECT
We may collect your personal information via our design your shutters form, email address present on this website and also, via phone calls. Whenever you are asked to fill in a form on this website, look for the privacy policy link with the relevant disclaimer explaining what information we collect and how we will handle that information once it is submitted.
Below is a list of all our data collection points, the types of information we collect on each of them and how we handle your information once it is collected, as follows:
Design Your Shutters Form
This form is available on our e-Commerce website under the https://www.diy-plantation-shutters.co.uk/design-your-shutters domain (URL). We may collect the following information during the buying process via this form: product specs (styles, materials, window measurements, finishes, fixings, mounting options, optional extras, panels and configurations), billing/shipping (country/region, street address, town/city, county and postcode) and contact details (full name, contact number, contact email address and order notes).
This information is collected to allow us to process your order and help you with any enquiries you may have. A copy of all orders placed will be stored on our DIY Shutters website Admin area, which is only accessible by authorised Plantation Shutters personnel, and a copy will be sent to a member of our Sales Team mailbox.
Emails Available on Website
We may be sent a wide variety of personal information from the various email addresses present on this website, including the following: name, email, contact number, post code, availability, etc. This information is essential to allow us to contact and help you with your initial enquiry. These emails will be stored in the relevant Plantation Shutters Ltd Team’s mailbox.
ORDER PAYMENT
You will be requested to provide a payment option during the buying process such as a credit/debit card or by using a PayPal account to place your order. All payments are handled by a secured online gateway provided by PayPal and at no point Plantation Shutters Ltd will store or keep the payment details you’ve supplied during the checkout. Once the given payment sum is taken in full, we will only keep the following information to process your order – product specs (styles, materials, window measurements, finishes, fixings, mounting options, optional extras, panels and configurations), billing/shipping (country/region, street address, town/city, county and postcode) and contact details (full name, contact number, contact email address and order notes).
CONFIRMATION OF ORDER
You will receive an order processing confirmation once your payment is complete. It means that we received your order request and will be placing it within the next 48 hours – it may differ depending on public bank holidays and weekends. If you would like to alter any of the details or information submitted during the buying process, you’ll have to so within that time bracket otherwise it may not be possible*. Once your order is placed, you will receive a final confirmation describing everything related to your order as well as a lead time estimate.
The confirmations will be stored on our DIY Shutters website Admin area, which is only accessible by authorised Plantation Shutters personnel. A printed version of it will also be stored in one of our secured physical locations.
* Please read our terms and conditions for full details and restrictions.
ORDER DELIVERY
You will be contacted in due time by a member of the Plantation Shutters Limited Logistics team to inform you when your order is expected and to confirm a delivery date. Delivery times will vary depending courier service and therefore, it cannot be scheduled.
INVOICING
We may use the information we have collected via the data collection points listed above to create invoices in order to compliant with the HRMC Regulations for a limited company in the UK. Once an order is placed and a payment is made, we are required by law to keep your relevant information for a minimum of 72 months (6 years) for HRMC purposes. Your information will be stored on SAGE and our Local Server, both only accessible by authorised Plantation Shutters Limited personnel, and a printed version of it will also be stored in one of our secured physical locations. You can find out more by visiting the following website (opens in a new window) – https://www.gov.uk/running-a-limited-company/company-and-accounting-records.
WARRANTY
We may keep the information we have collected via the data collection points listed above in order to be able to assist you in case any part of the product we supplied needs replacing. We offer a 5-year warranty* for our product and therefore, need to keep all your relevant information for a minimum of 60 months (5 years).
* Please read our warranty for full details and restrictions.
WHAT WE DO WITH THE INFORMATION WE COLLECT
We may collect the above information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping for HRMC and Warranty purposes.
- We may use the information to improve our products and services.
- Should you agree on joining one of our electronic mailing lists, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your private information in the following ways:
- if you have previously agreed to us using your personal information for newsletter updates purposes, you may change your mind at any time by emailing us at mydata@plantation-shutters.co.uk or writing to Plantation Shutters Ltd at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.
- You may request details of personal information which we hold about you under the new General Data Protection Regulation (GDPR) guidelines. If you would like a copy of the information held on you please send an email to mydata@plantation-shutters.co.uk or write to Plantation Shutters Ltd at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.
- If you believe that any information we are holding on you is incorrect or incomplete, please send an email to mydata@plantation-shutters.co.uk or write to Plantation Shutters Ltd at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX as soon as possible. We will promptly correct any information found to be incorrect.
- If you wish to delete the personal information we are holding on you, apart from the ones we are legally required to keep, please send an email to mydata@plantation-shutters.co.uk or write to Plantation Shutters Ltd at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX as soon as possible. We will promptly correct any information found to be incorrect.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Third-Party Websites
We use some third-party websites to help us collect and process your information. We can confirm that all third-party websites used are secured and committed to protecting that information in accordance to the new General Data Protection Regulation (GDPR) guidelines.
If you wish to know more about all our security procedures, please send an email to mydata@plantation-shutters.co.uk or write to Plantation Shutter Ltd at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over how those websites will collect and handle your data Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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